1 General

This Privacy Policy describes how we process your personal data when using our website and the services associated with it. These processing activities are always carried out by Ossia Music, Philipssite 5 bus 1, 3000 Leuven (Belgium) with enterprise number BE0772.623.311.

Protecting the personal data of customers and visitors is very important to Ossia Music. Therefore, we make every effort to ensure data protection and to comply with the provisions of the General Data Protection Regulation (GDPR) whenever we process your personal data.

In more concrete terms, Ossia Music will always handle personal data for specific purposes in accordance with the law. We shall take the necessary steps to never request more personal data than is required for the purpose in question and furthermore not to retain such personal data for longer than is necessary. Finally, Ossia Music implements technical and organisational measures to ensure appropriate security for the protection of personal data.

This Privacy Policy was last updated on the 6^th of December 2021. Ossia Music reserves the right to amend this Privacy Policy later. Changes will be clearly communicated in this Privacy Policy.

2 Ossia Music

Ossia Music is generated to bring the ultimate tools for musicians. Our mission is to help musicians and starting musicians with their instrument(s). To do this Ossia Music will produce different products which can be bought on our webshop. We also want to make an effort by informing new customers by blog articles which will be generated periodically.

3 Personal data

According to legislation currently in force, personal data shall mean any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We define the processing of personal data as any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of data.

Examples of personal data are the name, address, or email address, but also includes your IP address.

3.1 Which personal data do we process?

Ossia Music shall only process your personal data (first name, surname, your order, email address) in order to communicate via email, via the contact form on the website, or directly with one of our employees.

We use Google Analytics & google search console to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Privacy Policy – Privacy & Terms – Google. You can also opt-out of Google Analytics here: Google Analytics Opt-out Browser Add-on Download Page.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify & Shopwedo (who takes care of delivery).

Customer support information

Examples of Personal Information collected: The information will be depending on the problem of a customer. Ossia Music will never ask for more information than necessary to solve issues with customer support.

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify & Shopwedo (who takes care of delivery)

3.2 Why do we process your personal data?

Ossia Music shall only use your personal data in the context of a professional relationship.  

3.2.1 In order to finalize your order

Ossia Music processes your personal data in relation to your specific order. Only this way we are able to deliver your order and to keep you updated on the status of your order. This includes processing your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Furthermore, to fulfil our administratieve obligations, we are required by law to retain these personal data for 7 years.

3.2.2 Information requests or remarks

Whenever you contact us in any way, shape or form, we will process the relevant personal data in order to help you with your question or remark. This information will be added in our customer system so that we can offer you an even better service in the future.

In order to fully process your requests for information, we will keep your personal data for this activity as long as you are a customer of ours. If you are not a customer of Ossia Music we will delete this data six months after your request was answered.

3.2.3 Newsletters & optimizing website

We believe it is important to have a good relationship and communication with all our (potential) customers. Therefore, we will contact you to keep you informed of relevant offers/promotions and of innovations and novelties that you may find interesting.

For the processing of personal data under this activity, Ossia Music will use its legitimate interest. We will also process your personal data for this purpose if you have given your consent to receive newsletters & blogs.

If you receive these communications from us, you can indicate at any time that you no longer wish to receive them.

3.3 Do we share your personal data with others?

Ossia Music shall not pass personal data on to other parties, which may use the same for their own purposes. Ossia Music uses a number of processors (e.g. Shopify, Mailchimp), which means that these parties are only permitted to process your data for the purposes specified by us. Under no circumstances shall they process your personal data for their own purposes.

We may share your personal data to comply with applicable laws and regulations.

Ossia Music shall take the necessary steps to process your personal data solely within the European Economic Area.

4 What rights do you have and how can you exercise them?

4.1 Access to your personal data.

You have the right to access all personal data concerning you that we process. You may also receive a copy of this data, which we shall send to you on paper or digitally. You can request this by sending an email to info@ossia-music.com.

4.2 Rectification of your personal data.

You have the right to request that we rectify your personal data if they are incorrect or incomplete. You may also request that we temporarily stop using your personal data until they are rectified or completed. You can request this by sending an email to info@ossia-music.com.

4.3 Withdrawing your consent.

You have the right to withdraw your consent at any time. You can request this by sending an email to info@ossia-music.com.

4.4 Erasure of your personal data.

You have the right to request the erasure of your personal data in case they are no longer required for the purposes of this Privacy Policy or if you withdraw your consent to the processing. You can request this by sending an email to info@ossia-music.com.

Attention: We are not obliged to erase your personal data if we are required or permitted to retain them on the grounds of a legal obligation.

4.5 Data portability of your personal data.

You have the right to receive your personal data in a universally readable format such as a text file or other digital file.

4.6 Objection to the processing of your personal data.

If you feel that we are not using your personal data in an appropriate manner, you may object to such processing operations, for example where such processing is carried out for purposes relating to newsletters, marketing, or other processing operations that are not required in the context of our professional relationship. You can request this by sending an email to info@ossia-music.com.

4.7 Lodging a complaint with the supervisory authority

If you are not satisfied with the manner in which your personal data is processed, you may lodge a complaint with the competent data protection authority. This is the Data Protection Authority in Belgium. For more information, please visit https://www.dataprotectionauthority.be/.

5 Cookies

5.1 What are cookies?

At our website (www.Ossia Music.com) we’ll make use of cookies. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

 

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

Furthermore we use Google Analytics & Google Search Console which using their own cookies to have the results as described above. 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org. 

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. 

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@ossia-music.com or by mail using the details provided below:

Ossia Music, Philipssite 5, BUS1, 3001 Leuven, Belgium

Last updated: [10 november 2022]